I logged into self serve and attempted to change my plan to the $50/month for 40GB plan with the data rollover (free) perk; but, when I attempted to select the free perk (rollover data) I received an error message telling me to try again.
I have tried several times and am still unable to change my plan (because, I cannot select the rollover data perk without being redirected to the same error message).
Can you complete the plan change without selecting a perk? You can try adding it after switching to thrbplan
No, I cannot complete it at all.
The only option I see is where have the option to turn down the free perk; but, I do not want to turn it down > I want the rollover data.
+4
No, I cannot complete it at all.
The only option I see is where have the option to turn down the free perk; but, I do not want to turn it down > I want the rollover data.
You could change the plan first and come back here. Someone should be able to flag a rep to manually add the free perk for you.
I managed to make the change; but, not to select a perk. I would like the rollover data perk.
Is someone able to help me get that added now?
Thanks for your help.
+4
I managed to make the change; but, not to select a perk. I would like the rollover data perk.
Is someone able to help me get that added now?
Thanks for your help.
Let me flag a rep
Thank you, Dinh
+4
Hi
This is a known issue that occurs when trying to pick a perk, and our support is investigating it.
I have made a request for Rollover data to be added to your plan. The free perk will be addedto your account within 7 business days,
Thanks for your patience and apologies for the inconvenience!
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