I tried to cancel my stream+ basic subscription. I clicked on Manage Now under Your Koodo Subscriptions. I saw my Stream+ Basic subscription. I then clicked on the link Manage for Stream+Basic. It shows a page with error message. I wonder if I missed anything during my cancellation process. Please help.
Hi
Can you please clear cache and cookies or try in incognito?
Hello, Flo. I tried to clear cache and cookies and tried in incognito mode. Nothing worked. It still showed the message as shown in the attached picture above.
Got it!
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We recommend scheduling a call back through the virtual assist so a rep can further look into it.
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