I paid off my tab balance and looking to switch to a cheaper plan under the "bring your own phone" plans.
The prompts say that I will be sent a new phone and the instructions are for those switching from another company.
Do I need a new SIM and would my phone number be the same? Is there a simpler way to get the cheaper plan?
Thank you
Best answer by Mayumi
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+4
You mentioned that you paid off your tab balance. Is your 24 months up now or paid it off early ? If you paid it off early, you need to check how much Tab bonuse you have left.
And to switch to BYOD plan, you need to login to your self serve and change your plan. Sound like you tried to sign up as a new customer. And if you do that, you can't transfer your current number to your new account.
Thank you for your response.
I paid it off early so I do have a balance. Does that change things?
Also, the plans under "change your plan" are different from the plans and promotions under "plans". The plan I was attempting to switch to gave 2 options, the BYOP or add a line.
If you phone was on sale, then there is a Tab Bonus that you would need to pay back if you upgrade phones early or change to an ineligible plan
https://www.koodomobile.com/en/help/Tab-bonus
Which promo plan are you trying to get? When you expand the info do you see if it says it is not available for rate plan changes?
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