I tried to activate stream+ basic, on my account. I was comparing premium and basic prices. I thought I purchased basic, but premium came up. Also, under my subscriptions, pops up "purchase in progress". Called for help, nobody can help. Can anyone online here help? Thank you!
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One note, I did not get any activation email on my account.
And I would like the basic and not premium services.
Purchased about 1 hr ago.
Userlevel 7
+4
Hi
Just to confirm, are you looking to cancel the current Premium and subscribe to the Basic one?
Regarding the subscription status, we will forward the details to our support team for investigation.
Please note it may take a few business days to get a resolution.
Hi
Yes, I want the basic instead of premium subscription.
As well, this is the error I get when doing anything with it online.
Thanks!
Userlevel 7
+4
Thanks for the screenshot!
We see that you managed to get in touch with our support team over the phone in the meantime who was able to submit a ticket. The issue should be fixed within 24 - 72 hours.
Thank you for your patience and understanding!
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