So I had the old stream+ (netflix, discovery, apple TV) subscription, and wanted to replace it with the new stream+ (netflix, amazon, disney+).
Last night, I cancelled the old stream+ service, which went through smoothly, but the new stream+ is stuck at ‘purchase in progress’ status.
I would like to know how long does it to be processed please.
Best answer by Goran
View originalWhat happens when you clear your browser’s cache or try a different browser? Doe the same message appear?
Did you make the purchase last night as well?
Same message after clearing =(
Tried on 3 different devices (pc, phone, tablet)
And yes, I made the purchase last night as well.
I thought it will be processed during the night but I was wrong :p
I’ll flag a rep to look into it if there’s something more to the issu.e
+4
Hi there
That is unusual! In this case we would recommend reaching out to our Tech support team in order for them to look into a resolve for the situation.
You can schedule a call-back via the Koodo Assist.
Hi there
That is unusual! In this case we would recommend reaching out to our Tech support team in order for them to look into a resolve for the situation.
You can schedule a call-back via the Koodo Assist.
I spoke with the tech support, and they have no idea what to do.
Spoke with them for about an hour, and they couldn’t do anything except saying ‘it’s not our fault.’
The second person tried to transfer me to yet another department, I just gave up, because I didn’t want to go all over again from the beginning.
Why not made it like the old one, which is charged on my monthly bill?
I’ll try calling again tomorrow, and if it doesn’t work, I’m done.
+4
Hi
Sorry for the late reply here!
Our team is looking into it and we will let you know as soon as we have an update.
Thank you for your patience and understanding!
+4
Hi
Could you please check your subscrption in self serve and let us know if you are able to activate the services?
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