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Stream + premium stuck in purchase in progress

  • 28 March 2024
  • 2 replies
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Had a friend purchase this add-on the other night, and was told it’s was added almost instantaneously. Decided to buy it myself tonight. It appears to be stuck (like many others) at “purchase in progress”. I got the email thanking me for my order, and the money was immediately removed from my credit card as well, but still no activation email.

Just posting this in hopes a fix is found, or someone can assist.

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Best answer by Bernard Koodo 28 March 2024, 01:27

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Userlevel 7
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@Nyktharas We have seen a handful of orders encountering this and the. suddenly clearing. We have logged a ticket, pls bear with us, as soon as we know what’s happening we let you know. Thanks for your patience.

UPDATE: Your subcription is ready pls proceed to activate with the various content partners.  

This has now been fixed. Thank you @Bernard Koodo !