I added Stream+ earlier and am not receiving any emails from it for service activation.
The addon also does not show in my self serve, so I cannot remove it.
The only indication that anything has happened is that I cannot order Stream+ again and it tells me to check my subscription, where I only get an empty screen.
+4
Hi
Have you tried clearing cache and cookies or try adding Stream+ on a different browser?
Edit:
We have just reviewed the account and we do see Stream+ was added in the past, however it was removed today in self serve.
I removed the addon that included Discovery and AppleTV.
I then added the one containing Disney+.
Something must have gone wrong in the system there.
Now when I try to add Stream+, I get the following, clicking on “Manage subscription” just shows an empty page:
You've got this!It looks like you already have this item on your account. Please check your Self Serve account to manage your products.
+4
Thanks for confirming!
Did you get this message even when you try on different browser or in incognito mode?
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+4
Hi
Will please check in self serve when you get the chance and let us know if you can see the Stream+ subscription under the Subscriptions tab?
It is showing up now.
This has been a bit of a back-and-forth, and I now ended up with both the $10 and $20 addon and subscription.
To clear this whole thing up, could you remove and refund the new $20 subscription?
I’ll stick with what I have and switch plans another time.
Thank you.
+4
Hi
The subscription Stream+ Basic can be canceled in self serve under Manage Subscriptions. we have sent you a PM with more details, please check the inbox section on your community profile when you get the chance.
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