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Question

stream+ is stuck in 'purchase in progress'

  • 23 March 2024
  • 3 replies
  • 78 views
P

I just subscribed to stream+ and it has been stuck at ‘purchase in progress’ for a few hours. How can I fix this or how long does this process take? Thanks in advance.

 

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3 replies

Bernard Koodo
Userlevel 7
Badge +4

@pauly.shearer Found your order. Very strange as we see hundreds of orders going thorugh without a hitch. Team is now looking at, as soon as we find the root cause we’ll let you know here. Thanks for your patience and understanding. We will fix this! 

Bernard Koodo
Userlevel 7
Badge +4

@pauly.shearer Update: it has been fixed. You can go ahead and activate the services now.  Thanks again for your patience!

P

perfect thank you very much!

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