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Hi there,

I purchased the stream+basic plan on May 28th and was charged, but haven’t been sent any emails for activation or been able to use services. Is it possible to be refunded, or pro-rated once it goes through?

Thanks!

I'll flag a rep to forward this to the support team for stream+.

Hi @marlonfb 

Apologies for the late reply here! 

We have checked the status of the order and it’s still stuck.

As much as we want to help, we have limited access to Stream+ subscriptions here on community.

We recommend scheduling a callback with the virtual assist and ask to speak with a rep from the technical support team

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