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Every time I try and change perk or switch data plan I get an error I don't know why could really use some help!

Have you tried doing it on a different device and/or browser?

Yeah you bet, tryed on phone laptop and pc thank you 

What plan and perk were you trying to get?

As well are you logged in to the community using your self serve account?

 

What plan and perk were you trying to get?

I've had the same plan for like a year 34 bucks/50gb @4g  just never have been able to select perk 

As well are you logged in to the community using your self serve account? I just made a community account to try and figure it out

 

 

Hi ​@BFriendly, we can change the plan for you. Please let us know what plan and perk you wanted to activate and for what line - last 2 digits of the phone number is ok. 

Hi ​@BFriendly, we can change the plan for you. Please let us know what plan and perk you wanted to activate and for what line - last 2 digits of the phone number is ok. 

21

Thanks for your help!!

 

 

Hi ​@BFriendly, we can change the plan for you. Please let us know what plan and perk you wanted to activate and for what line - last 2 digits of the phone number is ok. 

 

Hey nothing changed on this any update ? 

​@BFriendly Apologies for the delay, we must have missed your reply! As your bill cycle finishes soon, would you like the plan to come into effect immediately or starting next bill cycle?

​@BFriendly Apologies for the delay, we must have missed your reply! As your bill cycle finishes soon, would you like the plan to come into effect immediately or starting next bill cycle?

Immediately please 

Ok, the $34 20 GB plan is active, please restart your phone when you get a chance to make sure the changes come into effect.

We got the same error for the $0 Rollover Data perk, so I’ve summited a request for our team to add it on the backend, it should be added within 3 business days. 

As we've changed the plan mid bill cycle, the data will be prorated. Here is more information on that https://www.koodomobile.com/en/help/proration

The auto-pay discount for the line will come into effect starting next bill cycle.

​@BFriendly Apologies for the delay, we must have missed your reply! As your bill cycle finishes soon, would you like the plan to come into effect immediately or starting next bill cycle?

Why did I get signed up for 20gb/34$ and no rollover 

I wanted the 20gb/29$ with rollover 

Ok, the $34 20 GB plan is active, please restart your phone when you get a chance to make sure the changes come into effect.

We got the same error for the $0 Rollover Data perk, so I’ve summited a request for our team to add it on the backend, it should be added within 3 business days. 

As we've changed the plan mid bill cycle, the data will be prorated. Here is more information on that https://www.koodomobile.com/en/help/proration

The auto-pay discount for the line will come into effect starting next bill cycle.

OKay then put it on the 50gb/34$ as that is a better deal please and rollover data.

As reflected in the screenshot you included, the plan is $34/month, $29 with the $5 auto-pay discount. The Rollover Data perk will also be added shortly, thank you for your patience in the meantime!

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