Hello,
Please confirm the recent changes to my plan without prior notice. After the Koodo connection issue in early October, my plan, which was previously $34, has been changed to $39. There was no compensation for the connection problem, and now the plan has been switched to a more expensive one. I request that my plan be reverted to the original rate.
Are there others experiencing the same issue as I am?
Thank you.
Hi
We have reviewd the details and we can see that a price increase has been announced on the August bill.
For more details, please download and check the PDF bill, last page https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?srsltid=AfmBOoqGJnffPww8TrnwgQMYu3VDAzAIPUbTZ5hUAx-8Tz5Td-jTv6It
We recommend checking the available plan option in self serve https://www.koodomobile.com/en/help/changing-your-rate-plan?srsltid=AfmBOoprnOjBInnj85BbbSDuVy-Jd8RcIZcqIKUf3aAnjUoY3v18spVc
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