Skip to main content
Koodo Community
Community

Hi,

I am leaving Canada permanently as of December 31st and would like to cancel all Koodo services starting January 2025. I have been trying to cancel my services, but I’ve encountered difficulties:

  • The Self Serve platform does not seem to offer an option to cancel services.
  • When I requested to cancel via Koodo Assist’s digital representative (“I want to cancel a line or an account”), I received a response stating, “We're busier than usual right now, and unable to get you to a rep at this time.”

May I know what steps I need to take to process the cancellation of my services and avoid any further charges?

Thank you for your assistance.

You need to schedule a callback through Koodo Assist and speak with a rep.

If you are unable to do it until after you leave Canada, you can then send a message on Facebook Messenger to cancel your account. https://m.me/Koodo 

Hyy i am in same boat bro do u got any idea to cancel the service ? 

Hi ​@Tian Liu ​@Harmangill you can schedule a call-back through our Koodo Assist or send us a private message on social media via Facebook, X/Twitter or Instagram by clicking the respective icons in the bottom right of this page. 

Reply


Terms & Conditions
Koodo Community