Hi there,

if you check your previous months PDF bill in self serve, near the last page is there a notice in fine print about a plan price increase? This may show up as a ‘Rate plan change’ like you described. It will outline the price increase to the plan you have if that is the case, same plan going forward just the cost of it has increased. To download your PDF bill for this month and previous ones you can follow the steps in the link below. If that is not the case, let us know

https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

Hi @BPP 

We have looked into it however we don’t see a plan change today for your account.

Can you please take a screenshot of what you see on your end? (Please hide any personal details)

Hi @Flo Koodo

Thank you @BPP 

We have reviewed the account and there is no change we can see for today. 

The effective date of the plan is indeed August 16 2024.

I also got stung by this rate change buried at the back of an invoice that I had to click on to read.  I’ve been using Koodo for over 2 years and never seen a rate change that I didn’t initiate.  To require us to open each detailed invoice and look through the fine print,  rather than including notice in the email, is to say the least tacky.  Turns out I was able to switch to a new plan with the same rate if I authorized pre-payment (which I was already using).  So confusing and tacky.