I was on a corporate cell plan with my previous employer. I had them remove the protection on my phone number so it could be ported to Koodo. I have a Koodo account already with cell plans for my two kids. I plan on using Koodo as well and purchased a SIM and plan through the account. I received the SIM card and when I try and activate the SIM and port the number using these steps:
Step 1: Have your device with your old SIM card ready (or keep your old eSIM active), and keep your number active with your previous service provider until the transfer is complete. Step 2: Log in to or register for Self Serve. Step 3: Go to koodo.com/changenumber and select Transfer your number from another provider.
The only options I get when I click the koodo.com/changenumber are to choose from my two kids numbers. I obviously don’t want to change their numbers to mine so how do I set up my own line/port my number with my new Koodo SIM?
When you login do you see a 3rd line (the new one) in the account?
Are you sure you signed up as a new line on your account or could you have accidentally created a new account for that line?
No, I don’t see a 3d line. So I suspect I didn’t sign up as a new line under the account and purchased a SIM under my sons phone number. Is that possible?
When you completed your order, did get any confirmation emails?
When you use the new sim is there a temporary number on the sim (you can call another family member to check)
Yes, I received confirmation e-mails after I completed the order.
I tried the SIM in my phone and i can’t make a call. I assume it needs activated. Which, when I tried I got an error saying: “SIM card number is not available to be activated”
Did the email you get match the login for your koodo self serve account?
When did you order your new line and when did you receive your sim?
Typically the sim is activated when it gets sent out.
Either there is a delay to the activation or possible there was an error in activating your sim
Hi
We can confirm the order has been submitted as add a line.
Usually, it can take 2 - 3 business days for the order to be reviewed.
Once reviewed and approved, it should then be activated and you will see it in self serve. You can proceed with the transfer of the number after you receive the sim.
Excellent, thank you. One it appears in Self Serve I’ll set it up. Thanks for the help everyone!
You are welcome!
Just to reconfirm, you’d need to wait for the sim to arrive, and then you can transfer your number over using the steps in the support article https://www.koodomobile.com/en/help/moving-your-number-koodo?srsltid=AfmBOoqbjgTTfc0ljgAHh_DP7T0V78QpfySg_G76q-HLbdBHB2IfFhGT
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