I messaged koodo support via facebook and they said this: “Thank you for authenticating the account and for your patience, Derek! I can confirm the promotional offer is assigned on your account but due to an error it does not allow you to select it on line. Although we would love to help you more with this situation our access to upgrade requests is limited on social media so you can reach our colleagues over the phone by using Koodo Assist here www.koodo.com/chat in order to schedule a callback with one of our agents. You’ll be able to schedule a call back at a time that’s convenient for you, without having to wait on the line and complete the upgrade.”

I cannot call them right now and would like to get my promo offer for $35

See the below screenshot for reference: