Hi, I'm on a prepaid plan and received a text with a promo offer of 12gb for 25$ if I switched to monthly.
I called not even an hour later and the rep said it wasn't available and tried to sell me on a more expensive plan.
When I asked how it could be unavailable just an hour later she said it was just a mistake.
Seems like a scam to upsell.
Let me flag a rep to confirm
Hi there
We verified the offer code and it seems like it is indeed a Prepaid to Postpaid migration offer. We’re sorry for the misunderstanding with the rep, feedback will be provided.
The offer can be redeemed as follows:
By Calling, visiting a store or completing the migration online.
You must provide the rep with the promo code provided in the SMS and the rep will enter the 10-digit phone number as the validation code
If it is done in store or online: The store rep or the customers through Self-Serve will complete the prepaid to postpaid migration. If activation is completed online, you will receive the SIM card in the mail after completing the transaction.
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