Koodo Community
Question

Plan change not working

  • 27 September 2023
  • 4 replies
  • 127 views

I've been trying to change my plan. After a day of the website being broken, I was able to choose the plan, a perk, and check out.

However, I have not received any confirmation of such change. No email, no text, my account still shows the old plan. I have not been charged for the change (the checkout page showed that I would be charged yesterday for the days remaining until the start of the billing cycle, on Oct 1st).

Now the plan I chose yesterday is not showing, and when I try to change to a different plan, I get an error. 

So when do I get to use the new plan?  


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4 replies

Userlevel 7
Badge +4

It should have worked then. I can flag a rep to see what happened if you like.

It should have worked then. I can flag a rep to see what happened if you like.

please and thank you

Userlevel 7
Badge +4

Sure I’ve flagged a rep.

Userlevel 7
Badge +4

Hi @Ale01 

We have checked and the plan change wasn’t successful, however, we have sent you a PM, so we can further assist, please check it out when you get the chance.