I previously posted that Pick your Perk was not working. I was told It would be added to my account (I want the Unlimited International SMS added) within 3 days. that was 14 days ago.
The wild thing is i cant even change my plan because it prompts you to pick a perk- which is not working. Seriously reconsidering switching services because of this.
Hi
The perk should have been now added to your account.
We are sorry for the inconvenience created!
You should still be able to change your plan by not selecting a perk and then getting it added later
I’ve been getting the same issue all day on two separate accounts (have tried using different browser, clearing cache etc. with no success). Tried to connect with an agent but it says there aren’t any available callbacks.
I’ve been getting the same issue all day on two separate accounts (have tried using different browser, clearing cache etc. with no success). Tried to connect with an agent but it says there aren’t any available callbacks.
I have flagged a rep to help you out.
We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you:
Let us know when it is completed and please confirm which perk you are looking to get.
Thank you.
We can confirm the Unlimited long distance pack perk is active on this account (line ending in *56)
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