Hi all, I’ve just started a Koodo plan and ordered a phone. Before the phone arrived, my billing cycle was showing only a few days left. I changed my phone number at that time. I then found a number I liked better (similar to a previous number I had). I waited for the billing cycle to roll over to the new one (first full cycle). I tried to change the number but it is still telling me that I can only do it once per billing cycle. Why won’t it let me, given that I’m in a new billing cycle technically, and according to Koodo’s own info in self-serve.

I had a Koodo rep call me to see if they could do it. They said they could but for a $50 charge. I thought that given the circumstance, that was pretty poor new customer service. I’m not overly impressed so far, especially given that I had to wait 24 hours for a call back. Making my wonder if I should return phone and cancel and stick with Bell. Has anyone encountered a similar situation? Any resolutions?

Thanks