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Question

New Stream+ package and Apple TV

P

I had the original Stream + package that included Netflix, Apple TV and Discovery+.

I recently switched to the new Stream + package with Netflix, Disney+ , Prime,

I have everything set up and streaming fine.

I'm in my new billing cycle and Apple TV and Discovery+ are still available to me. 

Will I continue to have access to these two streaming services?

Thanks 

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17 replies

Bernard Koodo
Userlevel 7
Badge +4

@Petethebaldguy That is because you still have the original version on your account.  I would recommend to cancel that. You have Netflix in the new package so it doesn’t make sense to pay for it twice.  Apple TV and discovery+ for the price as prt of the old Stream+ package is not worth it.

We will soon have Apple TV as an a la carte serivce you will be able to add to the new Stream+ with additoinal savings. 

 

D
Userlevel 7
Badge +4

If you didnt remove or cancel the old Stream+ then you will still have it.  They both have Netflix, so you are paying for it twice

 

https://www.koodomobile.com/en/help/stream-plus

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
P

Alright thanks. 

When I look in self serve only the new Stream+ shows up in my subscriptions. 

I'll have to call.

Bernard Koodo
Userlevel 7
Badge +4

@Petethebaldguy No need to call.  Where are you looking for the old version of Stream+?

This is where you will find the older version:

Then you will find a list of add-ons. Like these:

 

Bernard Koodo
Userlevel 7
Badge +4

@Petethebaldguy OK, I see you were able to remove it. Good! :-)

 

P

Ah! I've got it now. 

The old Stream+ is under add ons and is included on the mobility bill. 

The new Stream + is a subscription and is billed directly to my credit card. 

I've cancelled the one with Apple TV now. 

Thanks so much for the help!

B

I just added the Stream+ 3 month promo to my account and took off the original Stream+ for $34 but now I don’t have access to netflix at all. Nothing comes up when I click on the drop down of the Stream+ - the only thing that shows is the Telus movies or something its called.

When i log into Netflix as well it says my payment method is no longer good.

 

D
Userlevel 7
Badge +4

Can you provide a screenshot of your subscription screen?

To confirm you signed up for Stream+ Basic with Amazon Prime?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
B

 

I have both of these. I cancelled the Stream+ one that was $34 and then added the $10 Promo one. The Netflix and Apple logos dont appear in the drop down to activate them.

D
Userlevel 7
Badge +4

Try clearing your browser’s cache or trying a different browser to see if it shows up

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
B

Tried both of those,  still nothing shows up.

D
Userlevel 7
Badge +4

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @bevanz 

Sorry for the late reply here! 

We have removed and re-added Stream+ for you.

Will you please try again and let us know if you are able to activate the streaming services?

 

B

Nope, still doesn’t work!

Flo Koodo
Userlevel 7
Badge +4

Thank you for checking! 

We have submitted a ticket so our support team can further investigate and we will let you know as soon as we have an update.

Once resolved, we will adjust your account accordingly.

We apologize for the inconvenience created!

 

Flo Koodo
Userlevel 7
Badge +4

Hi @bevanz 

Can you please check in self serve and let us know if you are able to activate the streaming services included with Stream+? 

B

It works, thank you so much!!

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