What is it showing you have and what were you supposed to get?

Hello Allan,

Under plan it shows “ Pay-per-use data “ , no data shows that should come with the package.

Not sure how to get in touch with Koodo now to have this sorted out.

Thanks

What price is the current plan you have and what was the price and how much data were you supposed to get? The more details the better.

The price is correct, $25/mo, data should be 25GB per month on this account. (phone number ending in “69”)

Thanks

I’ll flag a rep to see if they can assist in helping you get the correct plan.

Thank you Allan M.

Hi ​@MrGUD the 25 GB add-on is now active for the line ending in 69, if you already have the SIM card in your phone please restart when you get the chance to make sure the change comes into effect. 

I truly appreciate your time, thank you!
I still don’t see it under my plan via self serve, probably it will need some time for the system to update changes ( i don’t mind waiting a bit).

If you don’t mind another question, please, would it be possible to change the name for this number as well? I might be blind, but, i don’t see this option via self serve.

Thanks again

Actually, i lied, i see it under “my addons” , my apologizes :)

I was checking plan overview (my bad).

Please, if you can advise for the name and ill stop bugging.

Thanks

​@MrGUD we’ve sent you a private message, please check your community inbox when you get the chance, thank you!

Thank you, you guys are awesome.