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My previous carrier tells me it’s an issue with incomplete porting on Koodo’s end. I followed all the instructions and confirmed “yes” to the transfer.

Unfortunately can’t contact support. Any way to resolve this here or through email support?

Hi there,

so it is possible that the port just failed, this can be for a number of reasons. Are you able to go into your koodo self serve and check on the port status and see what it says?

Hi ​@D.L 

Can you please confirm the last 2 digits of the phone number in question?

 

Hi ​@D.L 

Can you please confirm the last 2 digits of the phone number in question?

 

Hi.

It ends with 69.

I checked port status in my account and it states the transfer was canceled. Would you be able to reactivate it for me?

Thank you ​@D.L 

We can see that the transferred was canceled for this number,

Do you see the option to reinitiate the transfer in self serve for this number?

I don’t see any options. Is there any way Koodo can reinitiate? My previous carrier tells me they can’t do anything on their end.
Strange because I followed the same procedure as all my other numbers and they ported without issue.

​@D.L 

We have sent you a PM, so we can look into it further, please check your community inbox when you get the chance.

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