Signed up for 4 lines on Friday, then cancelled all and reopened the same 4 lines with new plans yesterday.
I’m now only able to see one line and that’s with the plan that was already canceled.
I can’t reach customer service by phone. Would someone from Koodo be able to help me check to make sure everything is fine?
Account# **01
What a messy situation. I just received the phones attached my cancelled lines even though the rep told me over the phone that they wouldn’t be delivered.
I don’t know what’s going on with my account and I can’t contact customer service.
Did you schedule a callback through Koodo Assist to speak with a rep? https://Koo.do/Chat
What did you sign up for initially? What was the new offer?
Was this initiated by you or did a rep reach out with a new offer?
I dont understand why the initial 4 lines needed to be canceled and then re-opened.
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