Are you prepaid?  If yes, do you have an baseplan active?  Are you trying to purchase a Talk Booster?

hello and thanks for the reply. i am prepaid and have always gone to the same store where the man enters my phone # on his computer and 5 mins later i have data. i paid last night and my phone still has no data. i am feeling ripped off and not happy about this

Sorry I thought you added funds to your prepaid self serve.

Can login to your prepaid self serve?

What store are you going to?

Try restarting your phone.

If you used the in-store instant top up process, the store may have entered your number wrong.  Do you have the receipt?

https://www.koodomobile.com/en/help/topping-your-prepaid-account?srsltid=AfmBOoq-g5dLkILbf_aqh-fX9TFX758GY1oTLHR5RLpecF-AF7lteIKd