My Data Limit is 60GB but Koodo message that I got this morning says “You’ve used 100% of your 100MB of data and spent a total $13 on additional pay-per-use data in this bill cycle”. How can it be possible? Could you fix it and remove $13 dollar additional cost from my coming bill?
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Hi there
We verified the numbers on your account and everything seems fine. Each of the rate plans started their bill cycle with their full bucket of data and we do not see any of the numbers blocked for data or any overage. It might be that the notification was sent with a delay and it seems like it can be ignored.
We would also recommend to check the billing cycle in the device and make sure to match it to the bill cycle on the Koodo account.
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