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Motorola G7 WiFi calling won't connect to WiFi

  • 22 April 2024
  • 6 replies
  • 42 views
M

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating  the SIM card, checked software up to date ( Android 10).

So far NADA… Any help would be much appreciated.

tnx

Mike

 

6 replies

G
Userlevel 7
Badge +4

Have you setup wifi calling with a working cellular signal first before trying to use it where there is no cellular signal? Are you on postpaid or prepaid?

M

The closest cell tower is about 30km away. I drove to where I had cell service, then activated WiFi calling by entering the security code that was texted to me.  So , yes, it was set up .

I pay monthly ($40). with 20gb data.

tnx

Mike

C

Well I get that your phone has the feature of WIFI calling but I suggest you just stick to VoLTE or 3G calling, depending on a router for calls isn’t the best idea since each router handles this differently.

D
Userlevel 7
Badge +4

When looking at your phone settings, it wifi calling still enabled?

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M

Yes, WiFi calling is still enabled.

I would use the cellular network at home if it was available , but it definitely is not.

The main driving force is being able to get text messages at home when there is no mobile network available . More and more banks etc use text messages to send security codes which I can’t receive at present.

tnx

Mike

 

G
Userlevel 7
Badge +4

I’d suggest a callback for technical support ticket to be opened. It seems that you’ve set it up properly. It’s supposed to automatically go to wifi calling once you’ve lost reception.

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