An offer was given on Saturday, asked for a callback but never received. Now currently on hold for over 90mins, as the current CSR could not “honour” same
promo therefore transferred to Loyalty Team
An offer was given on Saturday, asked for a callback but never received. Now currently on hold for over 90mins, as the current CSR could not “honour” same
promo therefore transferred to Loyalty Team
For any loyalty offers you’ll have to talk to loyalty about them. Community reps don’t have the ability to give out loyalty offers unfortunately.
I was promised $90 bill credit by the "Loyalty Team" when they called me on 26-Nov-2024 and also the 28 countries long distance minutes add-on free perk, and now they activated some other perk for 1250 long distance minutes and now the customer service is NOT acknowledging the notes and now I feel disappointed.
I was promised $90 bill credit by the "Loyalty Team" when they called me on 26-Nov-2024 and also the 28 countries long distance minutes add-on free perk, and now they activated some other perk for 1250 long distance minutes and now the customer service is NOT acknowledging the notes and now I feel disappointed.
Do you mean they see the notes on our account but refuse to honour them or that they see no notes?
See your post here
Hi, I meant, that the people cannot see the entirety of the notes by the previous personnel and also they’re NOT trusting my words for the details, which were explained to me at the time of switching to this plan!
There are 2 major things now:
Easy Roam US - PayPerUse Access On $0
Easy Roam INTL- PayPerUse Access On $0
International Data Roaming $0
$0 1250min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS) $0
Pay-Per-Use Intl Long Distance $0
International Voice Roaming $0
Hi
Hi Georgia,
This is exactly the problem, that I’m unable to explain - I am being considered a liar and this is exactly what I felt.
Koodo Assist is NOT at all useful, there are NO options to get some useful resolution from this online tool - it isn't comprehensive and doesn't resolve any issues at all, as an example, I joined Koodo, as the retention team called me and offered me that I would be getting $90 while joining as one time credit and this is OVER and ABOVE the $70 (the activation fee) - so, in total I was supposed to get 90+70 = $160, as a one time waiver, also, I didn't get the 27 country add-on pack.
Hi
Hi Georgia,
This is exactly the problem, that I’m unable to explain - I am being considered a liar and this is exactly what I felt.
Koodo Assist is NOT at all useful, there are NO options to get some useful resolution from this online tool - it isn't comprehensive and doesn't resolve any issues at all, as an example, I joined Koodo, as the retention team called me and offered me that I would be getting $90 while joining as one time credit and this is OVER and ABOVE the $70 (the activation fee) - so, in total I was supposed to get 90+70 = $160, as a one time waiver, also, I didn't get the 27 country add-on pack.
Hi, I meant, that the people cannot see the entirety of the notes by the previous personnel and also they’re NOT trusting my words for the details, which were explained to me at the time of switching to this plan!
There are 2 major things now:
Easy Roam US - PayPerUse Access On $0
Easy Roam INTL- PayPerUse Access On $0
International Data Roaming $0
$0 1250min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS) $0
Pay-Per-Use Intl Long Distance $0
International Voice Roaming $0
Hi Georgia,
This is exactly the problem, that I’m unable to explain - I am being considered a liar and this is exactly what I felt.
Koodo Assist is NOT at all useful, there are NO options to get some useful resolution from this online tool - it isn't comprehensive and doesn't resolve any issues at all, as an example, I joined Koodo, as the retention team called me and offered me that I would be getting $90 while joining as one time credit and this is OVER and ABOVE the $70 (the activation fee) - so, in total I was supposed to get 90+70 = $160, as a one time waiver, also, I didn't get the 27 country add-on pack.
Hi
We have reviewed the details on our end and we have sent you a PM with more details, feel free to check out your community inbox when you get the chance
We also recommend downloadin the service agreement in self serve: https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa?srsltid=AfmBOoqjGo_KrolHwg_8t-YxAzWw-PJHAWDbbMa2Jt9R3xYibrh9DQRM
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