New to Koodo. Added streaming svcs to my plan and since switching over, a family member no longer has access to their paid subscription. As a brand new customer, I asked this question to ensure there would be no hiccups. Now I have one. I need this issue resolved and really don't want to wait another 24-48 hrs to have someone maybe look into this.
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Netflix limits their subscriptions to one household.
With Koodo, there’s no way to pay for an extra member in a different household so if it’s locking the other person in another household out, there’s unfortunately nothing you can do besides get them their own membership.
Incorrect. Our Netflix subscription did have more than 1 member on it as we were paying for that as well directly through Netflix . Was guaranteed at the store level this would be a seemless process and could be done with no problems. So I guess I have no recourse but to cancel those scvs which was a waste of my time. Not cool within the first 48 hrs of being a customer.
Netflix limits it. Just Netflix gives you the option to buy extra members, Koodo does not.
Under the FAQ:
“2. Can I add an extra member to my Netflix account, if I’m being billed by Koodo?
No, customers billed through Koodo won’t have this option available.”
https://www.koodomobile.com/en/help/stream-plus
Sorry the rep was misinformed.
I made that mistake of listening to incorrect information from a store level employee that assured me there'd be no issues. It basically will cost me a family member's wait time of 2-4 weeks with no streaming service before I can fix it myself. And that's after forcing me to do my own canceling of the service in the self service part of your app, as an agent told me they could not do that. But hey, all it's going to cost Koodo is the eventual cancelation of all my services and the waste of my time to correct an issue that didn't exist. All I am left with is disappointment and may spread the word of how awful they treat new customers with issues they caused or possibly file a complaint to the BBB on these business practices. Win win right. Not acceptable for a customer that has only had service for just over 72 hrs.
From the reading of all the posts, it was just a store level who was misinformed / misunderstood.
Mistakes happen, no one is perfect.
What kind of resolution were you expecting? Because if Netflix doesnt offer that feature through Koodo, Koodo can’t just make that feature appear.
I also dont understand your wait time? You could have always canceled your Stream+ at anytime and resumed your regular Netflix service.
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