Koodo Community
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Question

Looking for Help to add thevoLTE addon in Selfserve.

I

The addon doesn’t seem available in my self serve.  Is there afix?

THX

12 replies

D
Userlevel 7
Badge +4

It’s not in your current add-ons and it is not available to add?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M
Userlevel 7
Badge +4

The addon doesn’t seem available in my self serve.  Is there afix?

THX

Let me flag a rep to help you out. 

I

Correct. I think a rep at Koodo needs to add it for some reason..

I’m running a Galaxy S23 Ultra, so I imagine it’s compatiple.

I

The addon doesn’t seem available in my self serve.  Is there afix?

THX

Let me flag a rep to help you out. 

Thank You!

M
Userlevel 7
Badge +4

Correct. I think a rep at Koodo needs to add it for some reason..

I’m running a Galaxy S23 Ultra, so I imagine it’s compatiple.

Yes, it should be compatible. https://www.koodomobile.com/en/help/volte

Flo Koodo
Userlevel 7
Badge +4

Hi @Islander Guy 

We were unable to identify your account based on your community profile.

Did you use the same email address as for your self serve account to sign up on the Koodo Community?

 

 

I

Hi @Islander Guy 

We were unable to identify your account based on your community profile.

Did you use the same email address as for your self serve account to sign up on the Koodo Community?

 

 

No, it appears they are different. How can I privately provide my email?

Flo Koodo
Userlevel 7
Badge +4

You will need to create a new account with the same email addess as for your self serve login and log in using self serve (you wlll see the option in the community login page)

Alternatively, you can send us a message on FB or Twitter (X) using the steps at the bottom of this page 

I

You will need to create a new account with the same email addess as for your self serve login and log in using self serve (you wlll see the option in the community login page)

Alternatively, you can send us a message on FB or Twitter (X) using the steps at the bottom of this page 

I double checked, it is indeed the same email used for both. I logged out, logged in self serve and then logged in community with the same email. TO confirm, I went to create a new account using my self serve email and it said it was already registered.

Flo Koodo
Userlevel 7
Badge +4

@Islander Guy Are you using the ‘’Login using your Koodo Selfserve’’ option?

I

@Islander Guy Are you using the ‘’Login using your Koodo Selfserve’’ option?

Yes.

Darius Koodo
Userlevel 7
Badge +4

Unfortunately, we could not identify an account with the e-mail address used to log in here. We would recommend scheduling a call-back in order for our team to assist with the situation over the phone. 

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