Koodo called me to give me an offer. They sent me a new SIM card that isn’t my existing number without telling me that this would be the case. I’ve been trying to get this resolved for days now and I keep getting bounced around on Koodo Assist
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Hi
We have looked into it and we can see there was an add a line activation, not a plan change.
If you are looking to have this new line canceled, you can send us a message on social media or request a call back with the virtual assist.
So I was called by Koodo with the offer of reduced rates on my account and then instead of changing my plan as it was communicated to me they added a new line instead. Why would I want a second phone line. Can I get it cancelled. Does that mean I don’t get my rate reduction.
Sorry to hear about the misunderstanding over the phone!
To request the cancelation, you’ll need to speak witha rep over the phone or send us a message on social media.
You can check the available plans for your existing number in self serve: https://www.koodomobile.com/en/help/changing-your-rate-plan?srsltid=AfmBOoqoxM6QGVQSwkxwOklbckDAsYYoO7KdfqkZq-CdX9WNRqK5PJqD
When you get to a rep over the phone or on social media, you can also ask them to review the options for you.
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