I’m trying to switch both my Wife’s and my lines over to the $34 plan for 50GB but when I go to select a Perk, it says “it looks like you can’t choose a Perk right now”.
I see that this has been an issue for many people.
Is someone able to complete this transaction for me or do I need to call in?
Thanks!
Best answer by Flo Koodo
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Which perk were you trying to add to your account? you could put a request here. There was an issue affecting some customer regarding the perk selection. A rep can put a request for the perk to be added here.
I was trying to add the Premium Voicemail for both lines
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I was trying to add the Premium Voicemail for both lines
Let me flag a rep here
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Hi
There is currently an issue that affects the ability to manage perks and this happens sporadically. Once the issue is fixed, you will then be able to manage the perks in self serve
We have submitted a request for the perk to be added by the dedicated team in the backend. This will take a few business days.
We apologize for the inconvenience created!
Thanks for your help! It has been corrected. Hopefully this can be fixed in the future as it seems a common issue
I'm having the same problem. I wanted to pick the unlimited international SMS perk.
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