Issue with Promo Code

Hi @Flo Koodo - I am trying to add the Stream+ Basic (although when that didn’t work I also tried Stream+ Premium and got the same result. I am logged into my self serve account when trying this. Below is a screenshot (just blocked out my personal details):

I appreciate your help!

Hi @Flo Koodo - I have tried with a cleared cache as well as Incognito and in a different browser, and I still get the same message.

@Flo Koodo I have tried it again (using multiple browsers and clearing the cache) and am still receiving the same error message

Hi @Flo Koodo:

I continued to the next screen, and the promo code box is still there (on the left side) but it still does not accept the code:

When I continued to Review Order, the box was also there for the promo code, but again, the same message:

@Gingavitus nope, I reached out to Koodo on Twitter earlier this week, and they told me to go through the process and that the system would detect that I should be getting the $10 off promotion - so I did, and it charged me $20 because again, the promo code didn’t work (I was even logged in, so that should have ONLY been $15 without the code!) - now I need to wait for their team to approve my refund before they say I can “try again next month” with the promo code… 

Meanwhile I just got the exact same code emailed to me this time, and it seems like the issue has still not been resolved

@Flo Koodo 

Hello, any update on this issue? I would really like to sign up for this promotion…

Last night I used the Callback feature online.  I got a callback today and I asked the rep if they can unlink my self service account.  I just re-registered online and am still getting the exact same error as @acourt 

The site is not recognizing I have a service with Koodo it seems. Even the ongoing $5 off deal for having a Koodo service does not register when checking out.  We see the full price for Stream+

Thanks for anything you can do!

OK, hopefully it will be corrected. Thank you

@Gingavitus if you try it now it may work - it shows up on mine when I am logged in. Of course, their support told me back in March to try purchasing it WITHOUT the promo code and it would automatically detect that I was eligible and would receive the promotion, but nope, it charged me the full $20 and now I have been going back and forth on a refund for almost a month that 4 employees have told me is “in progress” but now today they tell me Koodo can’t actually give me a refund because they payment doesn’t go to Koodo, it goes to the streaming services directly… so tread carefully they’ll probably give you the run-around if you have any issues with it.