My internet order got canceled before activation date without any reason. No email, nothing. I received the equipment and a few days later I got an email from Telus telling my that I requested to send the eqiupment back, which I never did. Can someone tell me what the freak is going on?
Best answer by Flo Koodo
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+4
Hi
Sorry to hear about this experience!
Was there any additional information in the email you received?
No, There was no email from Koodo, only from Telus saying that I requested to return the modem and the router. I have never contacted Telus. Also my money was refunded on my credit card . Absolutely no explanation.
+4
Thank you!
We have checked and unfortunately, the area you live in is not serviceable, this is why the order has been canceled.
We will update the database as soon as possible to this gets corrected on our website.
We apologize for the inconvenience created!
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