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I like Koodo and have been a happy customer, but I’m no longer happy that as an existing customer Koodo makes it deliberately hard to find better value from their services.

Koodo is promoting their black friday deals as “Prices so right they almost feel wrong”… well because they are wrong or else they would let me switch to one of these lower priced plans.

There is no easy way for me to get those right prices, not available in self-serve and chatbot won’t let me connect to a person.

Over the past couple years they’ve been happy to add data to my plan but I don’t need more data what I want is a lower monthly payment, which they feel new customers deserve and existing ones don’t.

I would like to order a new SIM on the new customer price and cancel my old account but not sure I can do that, so instead I’m just switching to public mobile or one of the other many providers that will give me a deal.

signed, a frustrated soon to be ex koodo customer.

Which plan are you on now and which plan you would like to have? Have you tried to look into options in self-serve, there are very deals on there as of now.

Regarding the promotion for new customers only, there isn't much you could do on this puplic forum. You can try to schedule a call back but nothing is guaranteed 

I have the same feelings as OP.

If Koodo treats non-customers (aka potential new customers) better than existing customers, then I’m better off being a non-customer.

 

Which plan are you on now and which plan you would like to have? Have you tried to look into options in self-serve, there are very deals on there as of now.

Regarding the promotion for new customers only, there isn't much you could do on this puplic forum. You can try to schedule a call back but nothing is guaranteed 

I am on BYOD $45/mo for 20GB at 4G and would like to get on the black friday $34/mo plan. My self-serve options includes a $45 for 60GB at 5G but I don’t need more data I want the lower price. I tried to get the chatbot to schedule a callback but wouldn’t set it up due to high volume of requests. I also sent a PM to FB Messenger account 6 hours ago but did not receive a reply. I realize this is just a public forum but I was hoping to get a hold of someone at koodo somehow that could advise me rather than just switching providers first.

Dinh

read this quick because it’ll get removed quickly. Go on facebook Koodo, message asking for a price match for Virgins deal (same price) when they tell you there is a $15 charge ask for it to be waived because Virgin will give you $60 to move over to them (go to Virgin and screen shot proof) upload the screenshots showing the deal is there, wait for the news they are matching the price and waiving the fees.

Every time I post this information “someone” deletes my posts (14x so far), so read it quick

I like Koodo and have been a happy customer, but I’m no longer happy that as an existing customer Koodo makes it deliberately hard to find better value from their services.

Koodo is promoting their black friday deals as “Prices so right they almost feel wrong”… well because they are wrong or else they would let me switch to one of these lower priced plans.

There is no easy way for me to get those right prices, not available in self-serve and chatbot won’t let me connect to a person.

Over the past couple years they’ve been happy to add data to my plan but I don’t need more data what I want is a lower monthly payment, which they feel new customers deserve and existing ones don’t.

I would like to order a new SIM on the new customer price and cancel my old account but not sure I can do that, so instead I’m just switching to public mobile or one of the other many providers that will give me a deal.

signed, a frustrated soon to be ex koodo customer.

read this quick because it’ll get removed quickly. Go on facebook Koodo, message asking for a price match for Virgins deal (same price) when they tell you there is a $15 charge ask for it to be waived because Virgin will give you $60 to move over to them (go to Virgin and screen shot proof) upload the screenshots showing the deal is there, wait for the news they are matching the price and waiving the fees.

Every time I post this information “someone” deletes my posts (14x so far), so read it quick

Summarizing my experience in case it helps others...
Btw, was able to get a callback today.
Rep was very nice and worked hard to be helpful
First they said plans were for new activations. I restated that existing customers should at least be treated as well as new customers and noted my many years of Koodo/Telus loyalty.
They offered me same plan but for +$1/mth more. I said no and restated my position again (kindly).
Then they said they could do it but it would cost a one time $15 fee to change plans. I rejected this offer and noted that new customers were not being asked to cover this fee.
Finally after another review with supervisor my request was granted to match the $34/50gb plan.

I asked the rep to note to the powers that be that the fact that customers had to jump through so many hoops just to get this plan was frustrating, and not a way to earn customer happiness nor loyalty.

Once I got a rep, other than repeatedly being offered options that all entailed me paying more $ than new customers, the rep was courteous and tried to be helpful. 

However the customer service staffing on Friday afternoon/eve and over the weekend was not good at all, and I received no callbacks nor social media messages back.  
 

Summarizing my experience in case it helps others...
Btw, was able to get a callback today.
Rep was very nice and worked hard to be helpful
First they said plans were for new activations. I restated that existing customers should at least be treated as well as new customers and noted my many years of Koodo/Telus loyalty.
They offered me same plan but for +$1/mth more. I said no and restated my position again (kindly).
Then they said they could do it but it would cost a one time $15 fee to change plans. I rejected this offer and noted that new customers were not being asked to cover this fee.
Finally after another review with supervisor my request was granted to match the $34/50gb plan.

I asked the rep to note to the powers that be that the fact that customers had to jump through so many hoops just to get this plan was frustrating, and not a way to earn customer happiness nor loyalty.

Once I got a rep, other than repeatedly being offered options that all entailed me paying more $ than new customers, the rep was courteous and tried to be helpful. 

However the customer service staffing on Friday afternoon/eve and over the weekend was not good at all, and I received no callbacks nor social media messages back.  
 

The old saying….. “all is well that ends well”.

BUT.

Yes the man hours wasted to go through all the hoops far exceeds any gain that Koodo may realize as well as alienating  their customers is beyond crazy. 2nd old saying “spending a dollar to save a penny”

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