Which plan are you referring to?

$30 for 60G data at 4G speed with auto-pay

Is it still showing on your Self-Serve portal? Can you provide a screenshot? Make sure to remove any personal details, as this is a public forum.

​@abenbenbaby Are you able to make the change if you don’t select a perk?

no, I try it without picking a perk, still shows “you can’t pick a perk, please try in an hour or contact support”

this offer still shows in my account and I just update one line. 

​@abenbenbaby 

Thanks for the screenshot!

Are you looking to keep the current perk or you want to pick a different one with the new plan?

I try all the way , no pick any perk, or pick which shows automantaly  and I just choice”continue” . no matter which way, it shows the same page.

Please let us know if you would like to keep the current perk or get a new one and we will try to make the change for you.

I want to keep current perk and update to the new plan. 

Could you see my account? One line already updated, another one is not, could you please change it with reference to the plan of the other line?

This happened to me and I was able to change my 2nd plan when i used a different browser

same here, I try all the way, different browser and using celphone to login. It does not work.

​@abenbenbaby 

We’ve been able to make the change for you, feel free to check the details in self serve.

The perk was kept with the new plan.

Let us know if you need further assistance.

Great! Thanks a lot