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I have no use for Amazon Prime - it was added on to my account. I can’t seem to cancel it through ‘Self Serve’ and I cannot cancel it on the Prime website (it says I need to do it through Koodo). Can someone please direct me on how to cancel it? Thanks. 

Hi ​@Jocelyn379 

If you go to Mobile Services - Manage add ons in self serve and try to remove Amazon Prime from there, are you getting any errors? 


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