Koodo Community
Question

how can I get the $21 off home internet when my subscriptions page is blank?

  • 11 February 2024
  • 3 replies
  • 57 views

Userlevel 1

See title. It seems unlike most good deals on Koodo, I can actually access this one as an existing customer. 
 

I am one of the “very few” who can’t see anything on my home internet subscriptions page, how can I access this deal? When will subscriptions be fixed? Should have an easy timeline to tell your customers. 
 

i won’t even ask if the deal will be honoured for people like me if it expires before Koodo gets their act together. Customer service is an afterthought, actual service is an afterthought, shouldn’t have to trick the bad ai into letting me chat with a person who also doesn’t know what’s going on. 


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3 replies

Userlevel 7
Badge +4

Your self-serve was always blank? Or when did it happen if not?

Userlevel 1

It has always been blank. Mobile self serve works fine.  

Userlevel 7
Badge +4

Hi @DailyOutages 

Thank you the details provided!

We have forwarded the details to our support team and we will reply back here as soon as we have an update.

We apologize for the inconvenience!