Hi ​@jchang230948 

Have you tried to make the change without selecting the perk?

We can try to add the perk for you afterwards. Please let us know. 

Hi ​@Flo Koodo, 

I only see a single button that says “Choose Plan and Perk”, which immediately leads the the error mentioned. How can I make the change without selecting the perk?

​@jchang230948 

Which perk are you looking to select with the new plan? Premium Voicemail and Unlimited International SMS (from Canada) are eligible with the new plan

Hi,

I would like to select Premium Voicemail.

I have another account where I would like to make the same change. Should I message you directly?

​@jchang230948 

We have managed to make the change for you. The perk will be added within 3 business days.

Please note that there will be a proration for the plan change

For the other account, you’d need to create a community account and log in via self serve.