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I am trying to change my plan to an “$50/month with autopay, Canada US Roaming with data, talk and text, 85GB of shock-free data at 4G speed” plan on Self Serve but can’t complete the process as I can’t successfully pick a perk. Each time I try to choose a perk I get an error that states, “It looks like you can’t choose a Perk right now.” I have been trying to change it for about a week, used different browsers, tried choosing different perks and no perks, and I keep getting the same error.

Let me flag a rep to see if they can assist.

Hi ​@KSB 

We can try to make the change for you!

Are you looking to keep the current perk or pick a different one with the new plan?

Thanks ​@Flo Koodo .  I’d like a different perk, the Premium Voicemail, please. Thank you!!

​@KSB We have managed to change the plan for you, feel free to check the details in self serve.

A proration will apply for the change https://www.koodomobile.com/en/help/proration?srsltid=AfmBOorbd_5wp6wqdtQ7LDfVZwNT5MTevumInxqiGBvHI3uBnOfnCrj5

For the perk we had to submit a request for the perk to be changed in the backend. This will take up to 3 business days.

We apologize for the inconvenience!

 

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