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Error -Can't choose a perk

  • 2 August 2023
  • 5 replies
  • 155 views
S

I have 5 phones on my plan and I was updating a few phones.  I started with phone W, and it looked like I updated to plan, so I went on to phone X.  Then when done I did phone Y.  Then I went on to phone Z and it would not update.  So then I decided to go back and check the other phones and make sure they went through.  I see that phone X and Y did go through, but not W.  And phone W was the most important phone to get updated.  Please help.  I need to update this phone with the new plan.

The first time through with phone W,  I got all the way through the process but when I went back to do it every time  after that I get stopped at the ice cream cone saying that I need to contact koodo.com/chat which there doesn’t seem to be any place to enter your transaction id number that was provided.

Please help.

Sandra

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Best answer by Boa_Guy Koodo 2 August 2023, 19:03

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5 replies

M
Userlevel 7
Badge +4

I have 5 phones on my plan and I was updating a few phones.  I started with phone W, and it looked like I updated to plan, so I went on to phone X.  Then when done I did phone Y.  Then I went on to phone Z and it would not update.  So then I decided to go back and check the other phones and make sure they went through.  I see that phone X and Y did go through, but not W.  And phone W was the most important phone to get updated.  Please help.  I need to update this phone with the new plan.

The first time through with phone W,  I got all the way through the process but when I went back to do it every time  after that I get stopped at the ice cream cone saying that I need to contact koodo.com/chat which there doesn’t seem to be any place to enter your transaction id number that was provided.

Please help.

Sandra

Let me flag a rep to help you out. 

Bernard Koodo
Userlevel 7
Badge +4

@S-A-Halifax We see that 2 of the 5 phones have a new plan with Perks attached. The other 3 lines are still with older plans that do not come with Perks.  Are you trying to change those to plans with Perks and having issues?

Update: are you trying to change Perk on line ending 01? What is the Perk you are trying to switch to?

S

Hello, Thank you for getting back to me to help.

 I’m trying to update the phone ending with 45 and I want the $55 plan with 75 GB and the roll over data perk.

Boa_Guy Koodo
Userlevel 7
Badge +4

@S-A-Halifax  We made the change on the 845 line to the new $55 75GB plan. You will be able to see the changes in your Self-serve!!
We also requested for the Rollover Data PERK to be added as per your request, you should see it updated within 7 days. 

 

Cheers, 

S

Thank you so much for your help.  I see that my account has updated with the new information!

I really appreciate it.

Sandra

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