Why does my data warning warn me based on my base plans data and not the total data including my bonus data promotion? I have a 1GB prepaid plan with 30GB bonus data and I’m getting texts saying I used 100% of data and if I want to purchase 500MB for $30 reply yes. I only used 1GB. Pretty inconvenient as it’s used for my kid who doesn’t control the self serve login and only relies on these texts.
Userlevel 7
+4
Hi
This seems to happen due to the data bonus not being a permanent feature on the account, however, we recommend scheduling a call back through the virtual assist, so our prepaid reps can look into it further https://www.koodomobile.com/en/help
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