I see on the Koodo site that they are offering new customers 50 GB for $34. My family signed up in mid February for 30 GB for $34. Would Koodo change our plan to 50 GB if I gave the rep a call? What is the likelihood they would? Would there be a charge? Thank you.
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Userlevel 7
+4
Hi
If you chat with the virtual assist, it will give some more insight on price matching on plans and it should give you the avenues to get to a rep for the request:
“If you activate or renew at Koodo within 15 days at a Koodo location, or within 30 days online or over the phone, and you come across a better rate plan offer by Koodo that you qualify for but can't process online, you can submit a request to switch to the new plan.”
Userlevel 1
Thank you.
Userlevel 1
We activated on the 14th in a Telus store. So it has been past 15 days. Would they still change it for us? Should I call the Telus store that switched us over to Koodo instead of going through the Virtual Assist for a call back?
Userlevel 7
+4
I see!
If it’s been more than 15 days from the in-store activation, we suggest scheduling a call back through the virtual assist, so a rep can further look into the options for you.
Userlevel 1
Will do. Thank you!
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