Koodo Community

Change in phone plan all of a sudden

  • 13 April 2024
  • 1 reply
  • 96 views

Hi!.

 

My phone plan price has changed all of a sudden. I got the plan during the black friday season where they had the deal of $34 with 50GB data, unlimited Canada wide calling and Texting at 4g speeds. This was my package back when I got it, and now how my current total bill looks like:

 

My Phone package when I got it last year during black friday (Nov’2023)

 

$39.00 per month

  • Shock-free Data 50GB
  • 911 Government Fee
  • Canadian LD Rate
  • PPU Call Forward Toll
  • Pay Per Use LD Caribbean
  • Can - US LD $0.80/ min
  • 4G Speed (Up to 100 Mbps)
  • Unlimited Canadian LD
  • BlackBerry APN Access
  • Free incoming roaming SMS
  • Additional data $13/100MB SFD
  • Unlimited MMS (incoming and outgoing)
  • Unlimited SMS (incoming and outgoing)
  • Text Messaging Services
  • Koodo Data & SMS Rates

 

My typical phone bill:

Mobile services $34.00

GST / HST $4.42

Total new charges ................................................................... $38.42

Total due.................................................................$38.42. 

 

Now, this is my new bill, 4 months after I got it:

 

Mobile services $39.00

GST / HST $5.07

Total new charges ................................................................... $44.07

Total due.................................................................$44.07

 

Who should I talk to get this changed? Koodo automatically changed my base price of $34 to $39, and now I also see the same $39 plan with 50GB data @ 4g speeds that I got during black friday last year (Nov’2023) on their website @ $34 with the same plan details but with little less stuff included as you can see below:

 

$34.00 per month

Unlimited Canada-wide minutes

50 GB of Shock-Free Data at 4G speed

Unlimited Canada-wide messaging

Pick 1 FREE Perk from options like Premium Voicemail

  • 50 GB of Shock-Free Data at 4G speed
  • Unlimited Canada-wide minutes
  • Call Display+
  • Voicemail
  • Call Waiting and Conference Calling
  • Additional data $13/100 MB

Pick 1 FREE Perk

Perk options:

  • Premium Voicemail
  • Unlimited International SMS (from Canada)

1 reply

Userlevel 7
Badge +4

Hi @RA1998 

We have checked and there was a price increase announced on the March bill, page 5. For more info, please download the PDF bill in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

 

Reply