Hi ​@CPool, please sign in using your Self Serve credentials as shown below so we can access your account and check. Thank you!

Hi ​@CPool, please sign in using your Self Serve credentials as shown below so we can access your account and check. Thank you!

​@Georgia Koodo I have logged in using this method.

​@CPool 

Unfortunately, we were unable to identify your account based on your community profile.

Have you used the same email address that you use for your self serve account? (Please do not post any personal details here)

​@Flo Koodo ​@Georgia Koodo I recently changed my email and the community login was different than my self serve account.  This email matches what is on my self serve.

Thank you ​@CHolt 

Can you please use the steps above to login  via self serve with this community account?

​@Flo Koodo I just did...it leads me to this account....not sure what you need me to do

​@CPool

We couldn’t find the Koodo account associated with the email address form this account.

Please send us a PM on social media using the steps at the bottom of this page and a rep will look into it further.

​@Flo Koodo ​@Georgia Koodo can you please try again.

I changed the email on my account awhile ago.  Apparently the community email does not update and there is no place to change it.  I just changed my koodo account back to the original email in hopes you can 'verify' me.

There are no instructions at the bottom of the page.  

You can send a message to a rep on Facebook Messenger and see if they can assist you with the issue. https://m.me/Koodo