I would like to cancel Stream+ but can't find a way to do so in self-serve.
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Do you see Stream+ under your add-ons or Subscription page?
No, I do not see Stream+ anywhere except for my monthly bill.
Sorry I mean when you login to your self serve. Do you see a subscription page?
I do not see a subscription page.
Userlevel 7
+4
Thank you for the details,
We have forwarded the details to our support for further investigation and we will be back with an update as soon as possible.
Thank you for your patience!
Let me flag a rep for you
Userlevel 7
+4
Thanks for your patience
The Stream+ add on is now removed from your services, and a prorated refund will apply on your next bill.
If you are interested in the new Stream+ subscription (Basic/Premium), which includes Netflix, Disney+ and Amazon Prime, we have currently a great deal for existing Koodo customers: $15 + tax for Stream+ Basic and $33+ tax for Stream+ Premium (when Stream+ subscription is added from your self serve account). which saves close to 40% compared with individual purchase of those Streaming services. Ffeel free to check the details here https://www.koodomobile.com/en/shop/subscriptions/streamplus and let us know if you have further questions.
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