Hi ​@Keldertron 

We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you: 

Let us know when it is completed. 

Sorry about that. I logged in as shown above, hopefully you can see the account linked this time?

Thank you!

We have checked and we see that the Stream+ add on is active on the line ending in *62.

When you go in self serve, under Mobile Services, do you see the Stream+ add on and the streaming services?

Yes, but it’s already been activated, so I just have “watch now” as an option. When I log in through that, the service isn’t available using the apple ID I know. It’s possible that I have an alternative email I’ve used, but I don’t know which one and can’t access the “manage perks” page to see if it’s listed there.

​@Keldertron 

In this case, we recommend getting in touch with Apple, regarding your Apple TV account.

From our end, we see that Apple TV+ was activated through Koodo Stream+ back in 2023 and the activation email was sent to the email address on your Koodo account. 

I’m chatting with an apple support person right now who states that there has never been an apple subscription service through that email.

How do we fix this? Can you reset the activation link?

Can someone on your end fix the “manage perks” page so it loads?

​@Keldertron 

In this case, it means the Apple TV+ was activated or linked with a different email address through Apple. 

We do not have the option to resend the activation link just for Apple TV+, however, we can try to remove and re-add Stream+, however this would mean you will have to activate each of the included service again.

For the “Manager Perks” section, this is related to the free perk you can pick with your plan, more info here: https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

If you need to change your perk and you are unable to, we can try to change it for you.

As long as we have the same streaming services being added, I’m ok with having to sign into each of them again. I promise I’ll write down which email I used this time! Thank you! 

​@Keldertron 

We have managed to remove and re-add Stream+, you should be able to start activating the services in self serve, under Mobile Services.

Let us know if you have further questions. 

Looks like it worked, thank you!!!