I’m logged into self-serve, and click on “manage add-ons.”
Try to remove International Data Roaming and I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.”
I’ve scheduled 2 callbacks and both agents told me to use self-serve!?!
Can anyone help?
And before you ask, yes, I am aware I won’t be able to use data roaming while abroad. That’s what I want!
Have you tried clearing the cache and cookies on your browser?
Hi
Sorry to hear you are experiencing issues with managing the services.
We have managed to remove the add on as you requested.
In case you need to use data in roaming, you should be able to add it in self serve.
Please let us know if you need further assistance.
Yes, tried multiple browsers too but it seems Koodo deliberately wants you to speak with an agent.
I see it has now been removed so thanks Flo Koodo.
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