I can not complete the Stream+ on Netflix.
I had the information on my Netflix.
“Included in your Koodo package
Contact Koodo directly to change plans, update your account and payment details, or to cancel your membership.”
What can I do next?
Regards
Ted
+4
When you try to watch something on Netflix is it not working? It sounds like it’s already linked.
What error(s) are you getting?
+4
It looks like Netlfix is not activated yet through the Stream+ bundle. Did you follow the prompt to activate Netflix after you subscribed to Stream+?
Hi Flo
I did use the activate link from Koodo webside.
After I click the link, it took me to Netflix.
Then I login my account.
It dose show any information about the Koodo or Telus.
I still can watch Netflix.
At the Billing Details, it is showing ‘Your membership is included with Koodo, which was activated on 2024-03-23. Contact Koodo for billing details.”
Regards
Ted
+4
Thanks for the details!
Are you able to open the activation link in a different browser or in an incognito page, then follow the steps?
Hi Flo
I try Edge and Chrome.
On Koodo webside, the Netflix still showed “activate”.
Other’s channel are showed “ Start Streaming”.
Regards
Ted
+4
That’s odd!
You should get a confirmation once you log into your Netflix account through the ‘’Activate’’ link. Have you tried accessing the link on a different device, preferably a laptop/PC?
I tried it with my iPhone and laptop many times.
But it still showed “Activate “.
+4
Got it!
We recommend scheduling a call back with the virtual assist, so a rep from the technical support can further investigate and log a ticket.
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