Hi there,

So in order to switch back, if possible, you would need the aid of the rep to do so. This isnt something that you can do by yourself via self serve. If a rep on here is able, they will respond as I have. However, I suggest you setup a call back with a rep following the link below.

https://www.koodomobile.com/en/help

Thanks Oliver, I appreciate it! I tried but unfortunately they said they're too busy to schedule a callback at the moment. 

Ah yeah that seems to be a common thread here today due to boxing day sales etc. I have found if you give it a few hours or maybe until tmr you should be able to schedule a call.

Alternatively, you can also message a rep through koodos social media pages. The correct profiles can be found by clicking the associated logos at the bottom of this page for Facebook and X (twitter).

Are you sure your old data plan qualified for a Tab plus?  What is your current plan and what was your old plan?