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I am a current Koodo customer and I am looking to see if it is possible to change to a BYOD plan (phone is fully paid off for a couple years), but I don’t want to change my number. Is there any way of doing this? Can I choose Select another line and transfer my # to that new line with a BYOD plan, then cancel/delete the original plan? Or do I somehow have to ‘leave’ Koodo and come back? Thanks!

Follow the steps below to easily change your rate plan right in Self serve:

  1. Log in to your Self Serve account.
  2. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu.
  3. Your current plan will be shown. To change it, select Change my plan and follow the steps.

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